1. Why am I being redirected from Winc.com to this site?

We’ve created this dedicated website to offer a wider range of made-to-order, customised products so you can continue to access everything your business needs to grow.

2. Can I use my existing Winc details for billing and delivery?

Yes. You can use your current Winc account details to place an order. You can also update them to suit your specific needs.

3. Are the products customisable?

Most products on this platform can be customised with your logo, message or branding.

4. What does “Decorations” mean?

“Decorations” refers to how a product is customised, such as embroidery, single or multi-colour printing, Pantone (PMS) colour matching, or four-colour (CMYK) process printing. Our Print and Marketing Specialists can help you understand all your customisation options.

5. How long does delivery take?

Delivery times vary depending on the product, its production lead time and your location. Once you submit an enquiry, one of our Print and Marketing Specialists will get in touch to guide you through order placement and delivery timelines.

6. What is the minimum order quantity (MOQ)?

Minimum order quantities vary across the product range and are shown on the product page. Please contact one of our Print and Marketing Specialists if you need further help.

7. What if I need fewer items than the MOQ?

If your order doesn’t meet the minimum quantity, email our Print and Marketing Specialists at pams.sales@winc.com.au and we’ll work with you to meet your custom requirements.

8. What if the product I want is out of stock?

Email our Print and Marketing Specialists at pams.sales@winc.com.au and we’ll help you explore alternatives or check availability to meet your timeline.

9. Can I place an order directly on this site?

Direct ordering isn’t available on this website. You can view pricing and submit an enquiry by clicking “Send Quote via Email”. A member of our Print and Marketing Specialist team will be in touch to help.

10. Can I request samples of products?

Yes. Use the Product Enquiry or Contact Us link, and a member of our Print and Marketing Specialist team will be in touch to arrange a sample order.